Terms and conditions

1. Who we are

Moonby is operated by:

For support, complaints and withdrawal, write to the support email above or use the support form.

2. Who it is for

Moonby is designed for parents, guardians and other people who care for a child (caregivers). You must be an adult to create an account. The child does not use the service and does not have an account.

If you enter information about a child, you must be their parent or guardian or have been authorised by them.

3. Account and sign-in

You can sign in with Apple, with Google or with your email address and a one-time code; after signing in you can add a passkey. Your account is personal: do not share sign-in codes, and keep your email and devices secure. If you think someone has used your account without permission, contact us straight away.

4. The service

Moonby lets you record your child’s sleep and daily routine, see statistics and predictions for naps and bedtime, play sleep sounds, ask an AI consultant questions, follow Dr Silva’s sleep video course and share the diary with other caregivers.

The free Base plan remains available with no time limit and includes the full diary. Some features require Plus or Pro: the website and the app show what each plan includes before you buy.

The video course is in Italian. With Base you can watch the free lessons; with an annual Plus or Pro subscription, the whole course; with a monthly subscription or a gift card you can unlock 5 general videos each month, plus the lessons suited to your children’s age.

We update and improve the service over time. If a change significantly reduces a paid feature during a period you have already paid for, we will tell you in advance and, where the law provides, you can end the contract free of charge and get a refund for the unused part.

5. Not a medical service

Moonby is not a medical device and does not provide diagnoses, treatment or emergency care. Predictions, statistics, content and the AI consultant’s answers are general information based on the data you enter: they may be inaccurate and do not replace your paediatrician’s advice.

If your child is unwell, has difficulty breathing, changes colour or does not respond, call 112 or your local emergency number immediately. For safe sleep, follow your paediatrician’s advice.

6. The AI consultant

The consultant answers automatically using an OpenAI artificial intelligence model, based on your question and your family’s diary data. Answers may contain mistakes: judge them critically and do not use them for urgent or medical decisions. It is not personal advice from Dr Silva.

Base and Plus include 10 answers per person per month; unused answers do not carry over to the next month. Pro has no fixed number of answers but has usage limits to prevent abuse. In case of abnormal use, we may limit or suspend the consultant.

7. Family and sharing

Whoever creates the family is its owner and, with an active Plus or Pro plan, can invite other caregivers. Members can see the shared diary and the conversations with the AI consultant, including those from before they joined. Only invite people you trust.

The owner can remove a caregiver or transfer ownership to them; any caregiver can leave the family. Anyone who leaves or is removed loses access to the shared diary and to the family’s plan benefits, but keeps any purchases made with their own account.

An active Plus or Pro plan held by one member covers all current members of the family. A family can follow up to two children.

8. Plans, prices and payment

Plus and Pro are monthly or annual subscriptions. Before you confirm, you see the final price to pay, the currency, the duration, any free trial and the renewal terms.

On the web, payments are handled by Stripe. In the iPhone and Android apps, you buy through the App Store or Google Play, under the store’s payment terms. We do not store your full card details.

Annual subscriptions may come with a 7-day free trial, once per account and per family. You need a payment method to start it. On day five we send you a reminder by email; if you do not cancel before the trial ends, the subscription starts and the annual price is charged.

9. Renewal, plan changes and cancellation

Subscriptions renew automatically for the same period until you cancel. You can cancel at any time: on the web from the subscription section of your account; in the apps from the App Store or Google Play subscription settings, at least 24 hours before renewal.

After you cancel, the plan stays active until the end of the period already paid for; then the account returns to Base, and your diary and history remain available. Except for the right of withdrawal and the cases provided for by law, periods that have already started are not refunded.

On the web, a plan change, for example from Plus to Pro, takes effect immediately: the difference is calculated in proportion to the remaining period and shown to you before you confirm. In the stores, plan changes follow Apple’s and Google’s rules.

If we change the price of a subscription, we will tell you at least 30 days before it applies to your renewal, and you can cancel before then at no cost. For store purchases, Apple’s and Google’s procedures also apply.

Deleting your account does not cancel a subscription bought on the App Store or Google Play: cancel it in the store. On the web, you must turn off renewal before deleting your account.

10. Gift cards

On the website you can give 12 months of Plus or Pro with a one-off payment, without creating an account. A gift card does not renew and cannot be exchanged for cash.

You can receive the code yourself to hand it over in person, or have it emailed to the recipient straight away or on a date of your choice within one year; scheduled delivery may arrive a few minutes late. A code sent to the recipient can only be used by the account with that email address.

The 12 months start when the gift is redeemed, not when it is bought, and there is no deadline for redeeming the code. If the recipient already has a renewing subscription, they must first turn off renewal: the gift then starts at the end of the period already paid for.

If you have the gift sent, enter the recipient’s name, email address and any message only for this purpose: we use them solely to deliver the gift, as explained in the Privacy policy.

11. Right of withdrawal

If you are a consumer and buy on the web (website or web app), you can withdraw from a subscription or a gift card purchase within 14 days of the contract being concluded, without giving any reason. If the subscription starts with a free trial, the 14 days run from the start of the trial.

To withdraw, send us a clear statement before the deadline to the support email shown under Who we are, for example using the form below. Include your account email or the one used for the purchase.

We will refund all payments received for that contract without undue delay and in any case within 14 days of your notice, using the same means of payment and at no cost to you. If you expressly asked for the service to start before the end of the withdrawal period, we may keep an amount proportionate to the service provided up to your notice.

For purchases made on the App Store or Google Play, withdrawal and refunds are handled by the store under its own procedures: we cannot refund them directly.

Model withdrawal form

12. Legal guarantee

As a consumer, you are entitled to the legal guarantee of conformity for digital content and services. If something does not work as it should, write to us: we will restore the service or, where the law provides, reduce the price or terminate the contract.

13. Content and licence

The app, texts, graphics, sounds and video course are protected by copyright and belong to us or to their authors. We grant you a personal, non-exclusive and non-transferable licence to use them within the service for non-commercial purposes. You may not download, record, copy or distribute the course videos and materials, except for the guides the service lets you download for personal use.

What you write in the diary and in conversations remains yours. You authorise us to store and process it only to provide the service, for example to show it to your family members, calculate predictions and statistics and answer your questions, as explained in the Privacy policy.

14. Acceptable use and suspension

Do not use the service for unlawful purposes, to access other families’ data, to get around limits and payments or to compromise its security. Do not enter data about people who have not allowed you to, and do not upload offensive or unlawful content.

In the event of serious or repeated breaches, we may suspend or close the account, giving you notice beforehand where possible. If we close your account through no fault of yours, we will refund the unused part of your web subscription.

15. Availability and liability

We do our best to keep the service available at all times, but there may be interruptions for maintenance, faults or causes beyond our control. Entries made offline are synced when the connection returns, and the app flags any errors or conflicts.

We are liable for damage caused intentionally or through gross negligence, for personal injury and in all cases where the law does not allow liability to be limited. In other cases, to the extent permitted by law, we are not liable for decisions made solely on the basis of predictions, statistics or automated answers.

16. Closing your account

You can delete your account at any time from the settings, after downloading a copy of your data if you wish. If you own a family with other members, you must first transfer ownership or remove them. What is deleted and what we keep is explained in the Privacy policy.

17. iPhone and Android apps

If you download the app from the App Store or Google Play, the store’s terms also apply. For the iPhone app, Apple’s standard licence agreement also applies. Apple and Google are not parties to these terms and are not responsible for the service.

18. Changes to these terms

We may update these terms, for example for new features or changes in the law. We will tell you about important changes by email or in the app at least 30 days in advance; if you do not accept them, you can cancel before they apply. The date at the top shows the version in force.

19. Governing law and disputes

These terms are governed by Italian law. If you are a consumer, you keep the protection of the mandatory rules of the country where you live and you can bring proceedings before the courts where you live.

First of all, write to us: we try to resolve every problem amicably. You can also turn to an alternative dispute resolution (ADR) body for consumers. Information on your rights in the European Union: Your Europe.